Role Play Reflection and Self Critique

Role Play Reflection and Self Critique Self-Critique Pillay Sheryl Interpersonal Communication Tania Holz The aim of this assignment is to write a self-critique based on a role play, and reflect critically upon my strengths and limitations, that relates to the theory and knowledge regarding the use of communication and interpersonal skills, and how and when to build rapport, empathy, listening and active listening communications within a role-play. I felt it is important for me to progress my ability to pay attention to other people more by considering their purpose and opinions before I respond. My current level of actively listening is lacking in regards to theory. For example the role play is between a lady and I, whom I met for the first time whilst travelling to college. She has two children and is finding it difficult to balance life, between family and work. In the conversation we had it is obvious that the interpersonal skills which are located in the video are broken down into rapport building, empathy and active listening and there processes to effective communication.   Rapport Rapport is the on-going and continuous skill we rely on when we engage with others. Rapport is essential for the maintenance of a good relationship and is essential at the start of a new relationship. On first meeting someone, our conversation tends to be centered on things we have in common. We exchange information and we attempt to explore and discover what we have in common. Through the discovery of our commonalities, we test one another and are better able to determine how similar our attitudes and values are to theirs and soon we form a first impression. (Holz, 2015). According to (Robbins,1986, p. 207)† rapport is the ability to enter someone else’s world, to make her feel that you understand her, that you have a strong common bond. It’s the ability to go fully from your map of the world to her map of the world. It is the essence of successful communication,† (Robbins, 1986, cited in Holz. 2015). According to Hargie(1999) it is significant that suitable body linguistic is used; when immediately evaluate what body language is telling us, we may take more persuasion with vocal message. When there is a discrepancy between your body language and what you are actually saying, then the person we are connecting with will believe the body language. Building rapport begins with exhibiting suitable body language being friendly, comfortable and opens (Hargie, 1999) As well as being considerate and corresponding appropriate body language with the person we are connecting with, it benefits if we can also match their words.Mirroring and making sure what has been said are valuable strategies for recapping what has been said by the other person.It will approve that you are listening but it will also give you a chance to use the words and phases of the other individual. The way in which we use our voice is vital in increasing rapport. When we are anxious or nervous we tend to speak more fast, this in turn can make you seem anxious and worried. We can differ our vocal sound, tone, volume and pace in methods to make what we are saying more stimulating but also to come across as more calm, open and welcoming. One shouldtry lowering their tone, talk more slowly and softly, this will help you develop rapport more easily (Hargie, 1999) Listening According to Hargie (1999), when we communicate with someone we also listen at the simultaneously for a response. When we listen we assess in order to plan our response. Sometimes we can procrastinate before the other person has completed talking and hence we may not be listening efficiently to the next person. Hartley (1999), details two other barriers to effective listening. One is verbal encounters. Instead of listening to somebody we are question what the individual is saying, whilst they are trying to say I what is on their mind, and then we lose track of what the person is trying to saying. Then a problematic event arises and we need to find facts where we lose sight of the whole message while we are busy trying to focus on the evidences of the conversation. Effective conduct with effective listening contains being open to the person, sustaining attention to the person, move away from interruptions and the postponement of a response until you have clear understanding of what has been said to you (Hartley,1999, p. 57) Active Listening Hartley (1999) describes active listening as: You need to inspire the person to talk and demonstration that you are giving them your full attention. This is while you are observing and processing the info that they are conveying (Hartley, 1999, p. 59) Empathy According to DeVito (2014), Empathy and Empathic Listening, is the ability to try and feel what the other person is feeling and to see the situation as he or she does. Try to see the situation as punctuated by the other person and how this differs from your own punctuation (DeVito, 1992, p. 101). According to Bolton (1987) there are three components that define empathy: â€Å"The empathic individual has a delicate and precise understanding of the other person’s emotional state while upholding certain disconnectedness from the other person. Empathy means accepting the situation that subsidizes to the â€Å"triggered† emotional state. The empathic individual connects with the other person in such a way that, that person feels accepted and understood,† (Bolton, 1987, cited in Holz, 2015). When Sandra sat next to me on the gastrin, she greeted me with a friendly smile and it was easy to start a conversation. She mentioned that she had seen me before, and that she had just lost her husband three months ago. Rapport is the on-going and continuous skill we rely on when we engage with others. Rapport is essential for the maintenance of a good relationship and is essential at the start of a new relationship. On first meeting someone, our conversation tends to be centered on things we have in common. I mentioned to her that I live in Midland and told her where I lived exactly, to my surprise we both live in the same street and Sandra noticed me at the Spar shopping center. We exchange information and we attempt to explore and discover what we have in common. Through the discovery of our commonalities, we test one another and are better able to determine how similar our attitudes and values are to theirs and soon we formed a first impression. It is significant that suitable body linguistic is used; we immediately evaluate what body language is telling us, we may take more persuasion with vocal messages. When there is a discrepancy between your body language and what you are actually saying, then the person we are connecting with will believe the body language instead. Sandra look exhausted and it seemed to me that her hair was not combed, yet she had a smile on her face and I was not sure if I could ask her if she was okay. Since it was too soon for me to be placing judgements, however I felt empathy toward her. Being considerate and corresponding appropriate body language with the person we are connecting with, it benefits if we can also match their words.Mirroring and illuminating what has been said, are valuable strategies for recapping what has been said by the other person.It will approve that you are listening but it will also give you an opportunity to use the words and segments of the other individual. I leaned forward and looked into her eyes and said to her â€Å"you said you had seen me before, where did you see me, you too look rather familiar too?† The way in which we use our voice is vital in increasing rapport. When we are anxious or nervous we tend to speak more fast, this in turn can make you seem anxious and worried. You can change our tone, volume and speed in means to make what we are saying more exciting but also to come across as being calm, open and friendly. One shouldtry lowering their voice, and talk more slowly and softly, this enable you to build rapport.. I spoke in a very soft tone, but Sandra could not hear me properly since there were a lot of people talking around us, as well as the noise from the gautrain hampered our conversation. However she mentioned where she had seen me and the difficulties she going through. It was evident that she was at her lowest point and was trying to cope with life. She had just lost her husband and was barely coping. According to DeVito (2014), Empathy and Empathic Listening, is the ability to try and feel what the other person is feeling and to see the situation as he or she does. Try to see the situation as punctuated by the other person and how this differs from your own punctuation (DeVito, 2014, p. 101). I could relate to her lost since I have lost my sister also in a car accident too, and I still did not get over her loss. She had passed on seven years ago, but I could never relate to Sandra’s loss, since she had two little children she need to think off, and in laws which she was not speaking to. According to Bolton (1987) there are three components that define empathy: â€Å"The empathic individual has a delicate and precise understanding of the other person’s emotional state while upholding certain disconnectedness from the other person. Empathy means accepting the situation that subsidizes to the â€Å"triggered† emotional state. The empathic individual connects with the other person in such a way that, that person feels accepted and understood,† (Bolton, 1987, cited in Holz, 2015). I could relate to Sandra and found it difficult to separate my feelings, there were times when I too felt very emotional and my eyes would fill with tears, however I constantly looked down so that she could not see my emotions. According to Hargie (1999), when we talk we also listen at the same time for feedback. When we listen we evaluate in order to plan our response. Sometimes we may already know what we are going to say before the other person has finished talking and hence we may not be listening effectively to the other person (Hargie, 1999, p. 120). Sandra was explaining her conflict and I taught to myself I am hearing what you are saying but how do you know that they are feeling this way, did they tell you that you are not welcome, or how do you know they do not like you, why are you speculating? According to Hartley (1999), instead of listening to somebody we questioning what the person is saying while they are saying it and then lose track of what the person is saying. Then there is a problem of fact hunting where we lose sight of the complete message while we are busy trying to focus on the evidences of the conversation. Effective conduct with effective listening contains being open to the person, sustaining attention to the person, move away from interruptions and the postponement of a response until you have clear understanding of what has been said to you (Hartley,1999, p. 57) I tried figuring out whether she was having a problem with her in laws or if she was not coping with life, and how all of this was affecting her. I noticed in her voice how this all had an impact on her mental wellbeing. My strengths demonstrated in the role According to Bolton (1987) there are three components that define empathy: â€Å"The empathic person has a sensitive and accurate understanding of the other person’s feelings while maintaining certain separateness from the person. Empathy means understanding the situation that contributes to or â€Å"triggered† those feelings. The empathic person communicates with the other in such a way that the other feels accepted and understood† Bolton, 1987, cited in (Holz, 2015) Sandra: â€Å"since my husband died my in laws stopped visiting us, it is obvious they only visited because they loved their son, they use to come and visit us every Saturday, now they do not come anymore.† Sheryl: I am so sorry you have to go through so much, and I don’t know your in-laws at all, but maybe they also grieving. I am sure they will realize how important it is for them to support you and the kids right now. You know we all grieve differently! Sometimes we let pride stand in the way of our happiness, I think you should sit down with your in laws and discuss you’ll feelings since you’ll were so close after all, and now something is creating a wall. Right now in your life I’m sure you need each other, so why not invite them for lunch, after all it is your in-laws right and your kids love them too. Rapport is the on-going and continuous skill we rely on when we engage with others. We exchange information and we attempt to explore and discover what we have in common. Building rapport begins with exhibiting suitable body language being friendly, comfortable and open. The way in which we use our voice is vital in increasing rapport. Sandra: I am so sorry to bother you but would it be fine if I could come visit you later after work since you have helped me so much and I am afraid I might just look for excuses again not to invite my in laws over for dinner. I barely know you, but you have already helped me so much, you have surely removed a huge brick of my shoulder, and if you say no its okay. Thank you for everything. My limitations in the role- play My soft nature and introverted personality often restricts me from making lots of friends. If Sandra did not initiate the conversation, I am sure I would not have started it. I do see my own limitation, and I need to improve on my interpersonal skills especially building rapport. However once the conversation kicks off, and I become comfortable I find my knowledge quite beneficial to lots of people. Therefore I need to work on my personality. According to Rane (2011) it is important to listen and to† Stop talking, one cannot simultaneously talk and listen. The speaker cannot speak and put the message across if the listener continues to talk. Therefore, the first commandment is that the listener should stop talking and start listening (Rane, 2011, p 44). As Sandra was explaining what she thought about drunk drivers, I could relate and could not stop myself from expressing my anger toward them and I quoted â€Å"government should put more stricken implications toward these people, they have no respect for the road and innocent people’s lives are taken way, from loved one’s only because they choose to be reckless, I really do not think it is fair, that they get off so easily and we are punished forever, we do not get to see our love ones.† I see how I need to control my emotions, because it takes over my mind, and I can see clearly in the video how emotional I become. It is easy for me to remain constant or in congruent without emotional attachment. Conclusion As I observed the role play with Sandra, I saw lots of examples of rapport building, active listening, and empathy. I have also learned to listen, and not just jump to my own conclusion. I have also become aware of my strengths and limitations. Interpersonal communication has made a huge difference in the way I viewed communication, most of all it has given me a sense of reflecting and changing my personality in order to be able to build rapport, which is crucial in being a counsellor. References DeVito, J. A. (2014). The Interpersonal Communication Book: Pearson New International Edition (13th.ed). Harlow, England. Hartley, P. (1999). Interpersonal Communication: Interpersonal Communication (2nd ed.). Routledge: New York, NY Hargie, O, Dickson, D Tourish, D. (1999). Communication in Management. Retrieved from: https://books.google.co.za/books?id=vgyKLyEn22ACsitesec=buysource=gbs_vpt_read Holz. T. (2015). Session 3 [Power Point Presentation]. Retrieved, 28 April 2015, Retrieved from http://mysacap.sacap.edu.za/my/ Rane, D. B. (2011). Good Listening Skills Make Efficient Business Sense. IUP Journal of Soft Skills, December 2011. Retrieved from: http://connection.ebscohost.com/c/articles/78153521/good-listening-skills-make-efficient-business-sense

Compassion and God’s Self-Revelation

Compassion is a compound word, formed by putting up the words â€Å"co† and â€Å"passion† together, which literally means â€Å"together† and â€Å"strong feeling,† respectively. As such, the word â€Å"compassion† literally mans having a strong feeling about the other. It may be considered feeling a strong emotion over the predicaments of others, feeling for their pain, or their loss. It may also call for works that may eliminate or at least decrease the pain. Compassion is mostly manifested by acts of kindness like sharing, giving comfort or consolation, and extending sympathy and genuine concern (Dhammika). Compassion may be considered as the best thing one can extend to another person as all its manifestations are the best in human beings. It leads to the presentation of aspects of man that may be considered as God’s likeness. As such, it may be considered as a way for God’s self-revelation to his people (Dhammika). Different to God’s self revelation to Moses during the olden days, where the Israelites were committing idolatry while Moses was talking to God at Mt. Sinai, God’s modern day self revelation may not happen on the spiritual low points in mankind’s history. It may actually happen when man’s spirituality is at its all-time high (Laney 37). As compassion leads to actions that are based on the teachings of Jesus and other prophets of Gods, it may then be considered as the manifestations of the existence of God. An existence that is although different from the great burning bush in the time of Moses, still brings warmth to the hearts of his people especially to those who badly needs them (Laney 37). In addition, since compassion brings all the kindness of humanity and as man is told to be created from God’s likeness, then it may prove that through compassion extended by an individual to another man shows, ultimately, he may be showing that facet of humanity that is that of God’s as well. This may be God’s self-revelation through his own people towards some of his people who may not yet be believers of his existence. Therefore, it may be concluded that compassion or that strong feeling towards another’s suffering leads to acts that are considered righteous even by other religions. It may show man’s true nature. As he was created from God’s likeness and God is considered to be the kindest God, then man must show God’s existence through his kind acts. As such, God uses his people’s compassion as a key to his self-revelation.

Bruce Dawe Speech

The poem ‘Life Cycle’ traces the life of an Aussie Rules Football supporter from birth to death – hence the title ‘Life Cycle’. ‘Life Cycle’ essentially explains that you are born and raised in a house with a family who influence your every move and important lifestyle choices. Dawe demonstrates how something as simple as sport can be more important throughout a person’s entire life Poetry expresses an individual’s most intense emotions in the least amount of words.In the poems ‘Enter Without So Much As Knocking’ and ‘Life Cycle’ Bruce Dawe expresses what the true Australian perspective is in his straight forward way of telling people what living in Australia is like. Dawe highlights Australian society in the 1960’s in his poem ‘Enter Without So Much As Knocking’ through its episodic structure, simple colloquial language and a combination of the figurative techniques to address t he increased commercialism and apathy in the 1960’s. Dawe writes of a rapid trip through one man’s life from birth to death and seems to emphasise a life with little meaning. nd shared by everybody whose lives basically revolve around football. Another way Dawe shows the perspective that Australians love sport is his use of biblical allusion, showing that football supporters form their own religion or covenant as represented in the poem by stating â€Å"and the covenant is sealed†. Another method of proving how passionate Australians are about their love for sport is by ANZAC allusion. Comparing players to soldiers and warriors highlight the level of respect that they are shown to have for their beloved football club.Thus, the poem is a light-hearted look at the importance of football to the Victorians. than religion, so much to even say that it replaces it. He explains, through the constant use of colloquialism, that some Australian families have sport engraved into their daily routine and use it to bond with each other. â€Å"Oohh you bludger† is an accurate example of this because it is a kind of slang that is learned from the family as a child There is a laconic rather cynical tone that pervades this poem; life is gone before you know it.The Latin caption at the top translates to the grim reminder that we will all die – â€Å"remember, man that thou art dust, and unto dust shalt thou return. † This suggests that ‘we are all mortal and therefore, whatever striving we do, there are larger questions that the striving should be related to, and that striving just out of sheer, blind self interest is very destructive striving. ’ He presents life as standardised, commercialised and rather predictable and unappealing. This is an episodical poem that stereotypically deals with an average ‘him’. He’ as observed by Dawe is born in his mother’s arms and remains innocent, but tainted by s ociety. The title is a metaphor for people who barge through life without taking the time to think about whom they are and what they are doing. Whether it is members of a team, or fans cheering for a certain team, sports have always bonded people of different backgrounds together with a common goal. The way players participate in a sport and interact with team members helps to build the players self-identity. Australians and their love for sport is a perfect example of this.Bruce Dawe presents what he thinks the Australian perspective is in his poems. He implies that Australia lives through sport. That sport is a religion and is worshiped. That sport is in every true Aussies life from birth to death yet he also pushes the perspective that there is something wrong with 1960’s Australian society. Thank you. They are born into their love for a team or sport and follow it their entire life. Many different sporting events or themes are used to bring complete strangers together and in doing so, help improve the way people see each other or themselves.Sports are events that have been around in some form or another for many years. Throughout time, they have gradually evolved into their current state, and will surely continue to be around for years to come. This is because they always have, and always will be a positive influence on society and individuals. One positive factor of sports is the fact that they draw people together. The perspective that Australians love sport is very obvious and correct because it is shown in so many ways, like sport campaigns at chools, at working or any number of things. Bruce’s Dawe’s poem ‘Life-Cycle’ proves this. Dawe seems to be saying there is something very wrong with a society that insists that material things, and the pursuit of money to afford them, are important. The lengthy description of what isn’t in the grave is intended to make the realistic point that none of those things are ulti mately of any importance. Fledged member of the rat-race, obsessed with status, completely insincere, selfish and ruthless Ironically, Dawe’s comments are very realistic.After the man’s death, Dawe continues the attack on a society obsessed with appearances, even to the point where the reality of death is glossed over and prettified. The body of the poem seems to attack the sort of consumer society that twentieth century man is obsessed with. It deals with, and follows the life of one representative of this type of society, and shows how from birth he is conditioned to accept the materialistic standards of this society. When the boy has become a man he has lost the quality of wonder and become another fully

Illegal Immigrants And The United States - 1256 Words

An immigrant is a person who legally comes to a country to take up a permanent residence. An illegal immigrant is a person who does come to a country without following the established legal procedures of the destination country and who resides in that country without the proper identifications for example: visas, or other documents. Illegal immigrants are sometimes referred to as illegal aliens or undocumented workers. Emigration and immigration are two sides of the same basic act of human migration. Emigration is the act of leaving one’s own country to permanently live somewhere else. Immigration is the act of entering and settling in a new country. Immigration implies permanency; in many cases, immigrants become citizens of the receiving nation. Tourists and others who visit a place temporarily are not considered immigrants. Security Are illegal immigrants a threat to public safety and national security? Yes, and as a naturally born United States citizen you should be concerned. The 2002 Patriot Act, passed by Congress following the September 11, 2001, terrorist attacks, officially added national security and terrorist concerns to criteria for excluding immigration applicants (Illegal). With this act would be terrorists are simply encouraged to enter the U.S. illegally. Could we count on our federal government to truly protect the nation from future terrorist attacks if the borders are not secured. Without the proper funding the government can not protect the bordersShow MoreRelatedIllegal Immigrants : The United States1392 Words   |  6 PagesJoseph Lema Professor Ferrell English 1470 19 Oct 2017 Illegal Immigration Illegal immigrants are coming into the United States at an alarming rate and it is affecting the United States in negative ways. Immigrants are drawn to America to escape poverty, corrupt government, crime, severe danger, drugs, or persecution in their own countries. Immigrants that come to the United States of America are supposed to apply for a Visa when they first arrive. To get a Visa, the peopleRead MoreIllegal Immigrants And The United States1303 Words   |  6 PagesAs history has shown, millions of immigrants have flocked to the United States in attempts to find a better life. The complexity of immigration is much greater now than it was in the early 1900’s. Most immigrants arriving on boats to Ellis Isle would have only been denied if they were deemed to be a criminal or with disease. Individuals must now endure an extensive application process to obtain a green card or visa. Without one of these documents, the person is considered to be here illegally. To dayRead MoreIllegal Immigrants And The United States1248 Words   |  5 Pagesa half million unauthorized immigrants in the United States in 2014. The population has remained stable for five years, and currently makes up three and half percent of the nation’s population. 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Currently, about 3.5 million illegal immigrantsRead MoreIllegal Immigrants And The United States1848 Words    |  8 Pagesof the United States immigration has reliably transformed into a bit of our nation s fabric which began many years earlier. Just to wind up one of the most sizzling subjects in the United States and as of late with its essential center being illegal immigrants. Illegal immigrants are individuals who enters a country without the administration s authorization. In 2008, the Center for Immigration Studies assessed that there are more than 11 million illegal immigrants in the United States which areRead MoreIllegal Immigrants : The United States1174 Words   |  5 PagesEach year about 2.5 million Illegal immigrants attempt to cross the border, only about 100,000 and less make it through. Illegal immigrants come to America for a better life. They have gradually increased over time since the 1800’s. Illegal immigrants can come from all parts of the world, but most them come from spanish speaking countries (South and Central America). Most Americans believe illegal imm igrants are a problem to the U.S.. Also, Illegal immigrants are believed to be bringing crime, butRead MoreIllegal Immigrants in the United States613 Words   |  3 Pages It has been estimated that there are 8.3 million workers in the United States who are illegal immigrants. There have been certain proposed policy responses that vary from more restrictive border and workplace enforcement to the legalization of workers who are already here. Using the U.S. Applied General Equilibrium, it’s possible to weigh in the impact on such factors like public revenues and expenditures, the occupational mix and total employment of U.S. workers, the amount of capital

A Swot Analysis A Pestel Analysis - 1072 Words

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The pair have completed an 4.6 billion merger which is an major landmark in the television industry. The merger increases ITV television advertising market hold to 52%. This enlargement of the company has significantly increased ITV impact on the competitive side of the market. Mrs Hewitt regional franchises quoted ITV would be better equipped to compete

The Importance of Ethical Business Practices Walmart Law...

This issues study is aimed to explain the importance of ethical business practices which also include social responsibilities and will be compared to an example of an unethical business practice. It will explore the different unethical issues in business, the benefits of running an ethical business and this will be done with reference to a certain case study. Ethics are moral guidelines which govern good behavior. For a business to behave ethically, it must follow strict guidelines which ensure the health, safety and human rights of every employee within that business. Unfortunately, there are many cases were certain companies will not follow any ethical guidelines and may often lead to sickness and or/death of some or all employees.†¦show more content†¦Aside from sexual discrimination, there are many other unethical issues that can occur within businesses. These can include unfair wages, employing children under the legal working age and unsafe and unsanitary work practices. Having an unethical business may have its advantages, but they come with disadvantages and consequences as well. The main benefit from running an ethical business is that owners can avoid legal problems. This includes the penalties that may arise if a company gets caught after being unethical and legal fees and fines. This can cause long term damage if the public finds out by negative publicity. These things can lead to loss of loyal customers. Having loyal customers is a big part of the long range business success. It obviously plays a major part in funding for the company as they use the profit they make off the customers. By keeping a business running ethically, owners can ensure they are retaining good employees. Companies who are honest to their employees and treat them fairly and ethically have a better chance of keeping loyal employees, employees who are unhappy will not dedicate themselves to the company like a happy employee would and this leads to a negative work environment. Within a negative work environment, employees may begin to arrive late to work, start to do the wrong things and the worst cases can include theft. An example of an unethical business is Wal-Mart. There have been numerousShow MoreRelatedTarget Strategic Audit Essay15491 Words   |  62 PagesTarget needs to perform a detailed research on its e/m-commerce platforms and those of the competition. Since Target is the follower, without spending too much in RD it can take advantage of what Amazon has proven to be working and internalize those practices that increase number of visitors and transactions. Using focus group studies and split testing1 Target can pinpoint aspects of the platforms that work well, and areas that need improvement. Therefore, interface and content are the two areas of focusRead MoreWal-Mart: Strategic Management11571 Words   |  47 PagesWal-Mart: Strategic Management An in depth analysis of Wal-Mart and its global strategic management and electronic distribution Analysis for Business Policy: Strategic Management. Instructor: Dr. M. Reitzel, DeVry University, February 2007, Austin, TX. 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Members of the Team: Marcus Bedford Jon Cable Wayne Oulicky Constince Sanchez Table of Contents: Executive Summary.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.2 Problem Statement †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...2 Situational Description and Strategic Analyses †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreManaging Information Technology (7th Edition)239873 Words   |  960 PagesTechnology Platform CASE STUDY I-7 Midsouth Chamber of Commerce (B): Cleaning Up an Information Systems Debacle CASE STUDY II-1 Vendor-Managed Inventory at NIBCO CASE STUDY II-2 Real-Time Business Intelligence at Continental Airlines CASE STUDY II-3 Norfolk Southern Railway: The Business Intelligence Journey CASE STUDY II-4 Mining Data to Increase State Tax Revenues in California CASE STUDY II-5 The Cliptomaniaâ„ ¢ Web Store: An E-Tailing Start-up Survival Story CASE STUDYRead MoreMerck Case18783 Words   |  76 PagesPharmaceuticals: Merck Sustaining Long-term Advantage Through Information Technology Hiroshi Amari Working Paper No. 161 Working Paper Series Center on Japanese Economy and Business Columbia Business School December 1998 Columbia-Yale Project: Use of Software to Achieve Competitive Advantage PHARMACEUTICALS: MERCK Sustaining Long-term Advantage Through Information Technology Prepared by Hiroshi Amari Research Associate, Yale University William V. 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Argumentative Essay on Social Networking for Human Resource Department

Question: Write the Argumentative Essay on Social Networkingfor Human Resource Department. Answer: Introduction: The social networking is the popular term to be heard everywhere in the world in the recent scenario. The social networking is getting popular with the advent of the smart technology. The young generation is getting addicted towards the use of the social networking much more than the older people. There is a difference in points of view among the older and younger generation regarding the use of the social networking for sharing the information. The following study is an argumentative essay on the use of the social networking in the workplace. The main purpose of the study is to identify the differences is perspectives of the social networking in the light of an organization and the behavior of the employers and human resource department and the employees in this regard. Description: The main focus is to make sure that the organizations reputation is not at stake. The organizations should ensure that they recruit the right people for the right job so that there are least chances of errors and other types of job related issues those might cost the company dear. If the wrong candidates are selected then the company has to face huge loss in terms of growth prospects and profitability. There are various elements of costs those a company has to incur on the candidates for their selection, induction and training and development processes (Strandberg, 2009). Now, the selection of an undeserving candidate will mean that the companys investments behind him are in vain. So, the modern HR personnel of many of the organizations strategically delve into the social media account profiles in order to form a general idea on the attitude, qualification and family background of the candidates those are in contention for selection. In this regard it is not out of place to mention that in Australia, the policy of pondering over personal information published on social media by the employees and the candidates in process of selection is considered as an unethical approach to HRM. The use of any personal information is strictly prohibited by the Privacy Act and also the Fair Work Act. The law says that in a democratic country it is the inborn right of every person to share his personal opinion about his countrys government or his company in which he is working. Therefore, if an employee shares his views against his current company on the social media, legally the company cannot take any step although unofficially the management might plan punitive measures. It is not considered to be a fair practice in Australia to judge an employee or a candidate to be selected on the basis of his social media attributes (OSullivan, 2013). The organizational management however have separate views of this strategy. They argue that the modern organizations work in an extremely competitive market dynamics where they are in constant state of rivalry with one another. Therefore, it is very important to recruit the right employees for the right job positions or else the companies will have to face severe consequences in terms of huge investments wasted on the wrong candidates. Therefore, they justify the viewing of the social media profiles of their employees and candidates those might be selected in order to gather information on their whereabouts, lifestyle, attitude, likes and dislikes. Regarding the current employees, the checking of what they are uploading about their companies is important to the HR personnel as they want to ensure that no false or negative information is shared by the candidates on their social media profiles against the company. Often, the candidates those are agitated post hostile comments about the organizations and their managements on these social media accounts some of which might be true. But, the management does not want to tarnish the reputation of the companies and thereby they keep close watch on these employees social media profiles and even threaten them on many occasions or even terminate them (Stefan Hauptmann, 2012). In this issue, the Australian Human Resources Institute (AHRI) designed few codes of conducts for the HR personnel in the various organizations. This Code of Ethics and Professional Conduct was developed in the year 2006. The objective of this code is to ensure that the HR personnel in the organizations observe the fair and ethical practices of recruitment and selection, training and development, designing compensation strategies, performance appraisal methods of employees, termination of employees and several other HR policies (Vuori, 1997). The code of conduct clearly sets out certain ethical guidelines those must be observed by the HR personnel at every stage of their operations. If any organization goes against these codes for performing any HR related operations on the employees, then the employees have the legal right to file case against the company in the court of law. The court will look into the matter and if substantial evidence can be gathered where there was instance of breach of code of ethics by the HR then the court in all likelihood will issue punitive measures to the company and the employee might claim for compensation and damages. As per the guidelines of the codes, it is unethical on the part of HRM to spy on the social media accounts of their employees or to tamper with the personal data. The guidelines also suggest that the employees are one of the most important human assets of the organization and they should always be treated ethically. It is important for the HRM to design organizational policies in such ways as to ensure the well being of the employees (Roth, 2013). In the opinion of Hammonds, an HR critique who conducted a survey on the Hay Group which is an HR consultancy company in 2007, as per the collected data, the majority of the employees of the organization were of the opinion that the HR management implemented the unfair practices of performance appraisal. The majority of the employees were also of the opinion that the management was not sensitive to the wellbeing of the employees. In the opinion of Kochan, the modern HRM has always endeavoured to be a holistic ethical system in the domain of the employee recruitment and retention. But, the system has failed to do so owing to the several unethical issues those have been adopted from time to time by the HR personnel. The HR department of many of the organizations are resorting to biases in selection, compensation and retention procedures that has caused employee dissatisfaction and diverted the HRM process from being considered as a completely ethical approach (Jeanquart, 2011). The Facebook is considered to be the most popularly used social networking site all over the world. Through the social networking sites the people are found to be sharing their personal information in Facebook and other social networking sites which could be accessed by the public. The young generation employees are sharing trivial details about their personal and professional lives over the social networking sites and this is one of the main causes of the privacy issues for the people. It could be said that through the social networking sites nothing is now personal because of the sharing patterns of the users (Dagliano, 2016). The employers are now using the social networking sites to check their employees updates and the HR departments are also getting the information from the Facebook or any other social networking sites about the details of the candidates to be recruited in the organization (Broughton, Higgins, Hicks, Cox, 2009). The employers are also using the social networking sites to check the truth of the employees regarding any issue and also whether the employees are saying anything against the organizations or not. But according to Privacy Law the access of the information is not to be permitted but if the employees of modern times willingly share their personal information in public then it is also taken care of by the law. The employees should understand that when they are adding their colleagues and employers in their social networking sites then it would be easier for all to get the information that they are sharing on their profiles (Westwood, 2015). From ethical point of view it is always important for the employers and the employees to take care of their duties and extent to which they are responsible for their actions (Burdon Telford, 2010). The stakeholders theory enables the members of the organization to understand that the privacy of one member should not be hampered by the other members of the organizations. The stakeholders must be careful about the interests of one another (Harrison Wicks, 2013). The old generation and the new ones are always different in their views. The old workers heel that it is not always good to be extrovert and to share the personal information in public while the young generation workers feel that one could freely share their feelings with the others if they wish to (Cowley Sen, 2013). It is evident from the chase study where a young worker says that every person could share anything to the public with their own consent and there should not be any barriers created by others. The old workers believe that there should be a limit on the individual worker to post or to share anything that might have impact on the interests of others. The old workers believe that the attitudes of the young generations towards the policies of the privacy should be more careful. If the employees could post anything on their profiles then the employers could also get any information of their choice from the public posts of the employees from the social networking sites. The argument on this regard is always found to be there in every organization (Parkes, Scully, West, Dawson, 2007). The freedom of sharing the personal information in the social networking sites must not be affected by the others and similarly this attitude should not hamper the reputation of the organization also. The young employers are seeking for the liberty but they should not also be extrovert beyond the justified limit. The judgment of individual worker is important. The workers must also take care of the reputation of the organization in which they work for not to get affected by any of their posts in the social networking sites without informing the employees about the same (Gangopadhyay, 2014). The HRM techniques also impact to great extent to the culture and conduct of the employees. The HRM techniques that call for the high commitment of the employees of the organization is needed to be implemented in the organization. The employers of the modern organizations are found to be taking the progressive approach to handle the issue of the ethical conducts of the employees. The employers are trying to recruit the employees that are committed to the retention of the reputation of the company. The employers must make sure to the employees that the significance of the retention of the reputation through the personal behaviour of the employees has to be kept in mind. The employees are the representatives of the organizations so their behaviour or their conduct could affect the organizations goodwill (hrcloud, 2014). The organizations try to serve the customers with the best in class and quality products and for that the behaviour of the employees is very crucial. The employers should decide between the unitarism or pluralism approaches to enhance the productivity of the employees and that of the organization as a whole (MCMILLAN, 2016). If the employers implement the concept of unitarism then the collective efforts of the employees and managers would be appreciated for the success of the organizations. But in the current scenario it is very important that the employers understand the needs of individual employee. The employers have to understand that there could be differences in the attitudes of the individual employee towards the organizations beliefs and objectives (Aron, 2011). The modern human resourced have to be progressive and proactive in their approaches. The dynamic approach of the employees would help the employers to get the success of the organization. The employers now have to understand that the young generation workers are in favour of using social networking sites and posting personal and other information in their profiles but there should always be a limit to the sharing of the posts that must not affect the goodwill of the organizations (PEMCO, 2016). The management of the knowledge of the employees is to be ensured by the HR techniques. The HR should acquaint the employees with proper training and development programs where the employees would be given the knowledge of handling the information of the organization and distribution of the same in mannered ways (Koenig, 2012). The employers must consider the human resource to be one of the most important resources of the organization and care should be taken by the human resource department in recruiting the best candidates having the requisite skills and talents. It is the duty of the employers to make the employees understand the strategies and organizational objectives so that they could be taken care of by the employees also through their attitudes and behaviour. The employers must instigate the sense of the commitment towards the employers and the organizations as it is seen that highly committed workers are found to be the pillars of success and reputation of the organization (Farndale, Hope-Hailey, Kelliher, 2011). Conclusion: On a concluding note to the essay it can be said that the Human Resource Management in the current context has always initiated to become a completely logical and scientific approach. The modern HRM has improved by leaps and bounds by undertaking huge technological developments. It cannot be denied that HRM of the modern era is an extremely advanced procedure. However, there are several loopholes in the HRM practices like the adoption of social media tools to conduct the HRM practices in the organization. The system of using the employees social media accounts to gather the information about them is an unfair practice and should be refrained from as per the HR code of ethics in Australia. Employees should not be judged on the basis of information shared in the social media accounts. References: Aron. (2011, July 29). Unitarism vs Pluralism . Retrieved from differencebetween: https://www.differencebetween.com/difference-between-unitarism-and-vs-pluralism/ Broughton, A., Higgins, T., Hicks, B., Cox, A. (2009). Research PaperWorkplaces and Social Networking The Implications for Employment Relations. Research and Evaluation programme , 4-56. Burdon, M., Telford, P. (2010). The Conceptual Basis of Personal Information in Australian Privacy Law. eLaw Journal: Murdoch University Electronic Journal of Law (2010) 17(1) , 1-27. Cowley, J., Sen, S. ( 2013). The Relevance of Stakeholder Theory and Social Capital Theory in the Context of CSR in SMEs: An Australian Perspective. Journal of Business Ethics Volume 118, Issue 2 , 413427. Dagliano, A. (2016, january 20). The Pros and Cons of Social Media in the Workplace. Retrieved from egroupengage: https://www.egroupengage.com/blog/the-pros-and-cons-of-social-media-in-the-workplace Farndale, E., Hope-Hailey, V., Kelliher, C. (2011). High commitment performance management: the roles of justice and trust. "High commitment performance management: the roles of justice and trust", Personnel Review, Vol. 40 Iss: 1, , 5 - 23. Gangopadhyay, D. S. (2014). SOCIAL NETWORKING SITES AND PRIVACY ISSUES CONCERNING YOUTHS. Global Media Journal-Indian Edition /Vol. 5/No. 1 , 1-7. Harrison, J. S., Wicks, A. C. (2013). Stakeholder Theory, Value,and Firm Performance. Business Ethics Quarterly 23:1 (January 2013) , 97-124. hrcloud. (2014, january 14). The Benefits of Social Media Networking at Work. Retrieved from hrcloud: https://blog.hrcloud.com/the-benefits-of-social-media-networking-at-work/ Jeanquart, S. (2011). Employee Choice Of Voice: A New Workplace Dynamic. Journal of Applied Business Research27.4 , 91-103. Koenig, M. E. (2012, may 4). What is KM? Knowledge Management Explained. Retrieved from kmworld: https://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspx MCMILLAN, R. (2016, march 14). Social Networking Comes (at Last) to the Workplace. Retrieved from wsj: https://www.wsj.com/articles/social-networking-comes-at-last-to-the-workplace-1457921537 OSullivan, S. L. (2013). The empowering potential of social media for key stakeholders in the repatriation process. Journal of Global Mobility: The Home of Expatriate Management Research , 1-25. Parkes, C., Scully, J., West, M., Dawson, J. (2007). High commitment strategies: It ain't what you do; it's the way that you do it. Employee Relations Volume 29, Issue 3 , 306-318. PEMCO. (2016, may 26). How the best companies invest in human resources. Retrieved from progressiveemploye: https://www.progressiveemployer.com/blog/717/How-the-best-companies-invest-in-human-resources Roth, P. L. (2013). Social Media in Employee-Selection-Related Decisions A Research Agenda for Uncharted Territory. Journal of Management , 1-15. Stefan Hauptmann, T. S. (2012). A Brave New (Digital) World? Effects of in-House Social Media on HRM. German Journal of Human Resource Management , 1-30. Strandberg, C. (2009). The Role of Human Resource Management in Corporate Responsibility.. CSR and HR Management Issue Brief and Roadmap , 1-26. Vuori, V. (1997). Knowledge sharing motivational factors of using an intra organizational social media platform. Journal of Knowledge Management , 1-24. Westwood, R. (2015, march 5). Do You 'Like' Social Media In The Workplace? Retrieved from forbes: https://www.forbes.com/sites/ryanwestwood/2015/03/05/hit-like-if-you-agree-with-social-media-in-the-workplace/#2641854e43bd